Join Our Team!
Sychem has a mission that gets people excited and it is probably why we have the greatest team. We aim to inspire people and we want everyone to be as excited about our company as we are. We spend a lot of time building our team and we are looking for enthusiastic people ready to get involved and excited about our mission. If you are motivated, looking for the next challenge within a fast-paced growing company, explore our career and become part of Team Sychem!
Start your Career with us! Current Job Opportunities:
Service Department Supervisor
The Service Department Supervisor will be responsible for the day to day supervision of the service department working closely with the Service Manager and Managing Director to implement a new service promise for our company and our clients driving growth within the department.
Driven by customer care, enthusiastic and with a keen eye for detail the successful applicant will be hands on, cool headed, able to work under pressure, target driven, a good communicator, customer focused with an understanding of cost, efficiency and profitability.
- Implementing the new Sychem service promise supervising the service
- Desk be hands on overseeing the coordination of engineers movements
- Within the team implementing the new Sychem service app improving
- Communication within the department both externally and internally
- Ensuring the internal / external team is kept motivated at all times and focused
- Reporting on sales activity within the department and target driven
- Responsible for maintaining a high level of customer perception at all times on the services and products available
- Working closely with the sales and external engineering team to maximise sales opportunity within the department
- Working closely with the marketing team to ensure consistent marketing campaigns are respected and implemented as required
- Implement internal and external KPI’s with management to enable measure of our service delivery
- Attend customer review meetings as required
- Maximise awareness to our efforts and energies by utilisation of the latest social media platforms
- Implementation of a new process of working to ensure a central library of information is created for all to refer to - streamlining planning, parts and service turnaround via our Sychem Eye Asset Management System.