• Service •

What services do we offer?

At Sychem, we differentiate ourselves from our competitors by offering a complete variety of services to compliment your processes and facility. These include, SychemEye (our bespoke service software system), equipment servicing, planned preventative maintenance (PPM), validation, testing, breakdown, and emergency support. We also undertake refurbishment projects on old equipment and provide critical spares kits and spare parts to ensure your facility is never compromised.

We pride ourselves on the outstanding level of service we provide to our customers. We focus on: people, performance, and partnerships. We work with you, the end-user to offer a personalised approach with exceptional performance, communication, and equipment reliability.

You can always be sure a member of the Sychem Service Team will interact with you in a polite, positive, and friendly manner. We believe in providing excellent service and always go the extra mile to ensure that your expectations are exceeded. We are confident we can offer the best comprehensive solution tailored just for you!

Why choose Sychem for your servicing?

Qualified engineer’s

Fully qualified Engineers, Security cleared engineers providing insured & guaranteed workmanship.

Highly rated service delivery

At Sychem we strive for 100% customer satisfaction. Therefore, our Service Team will support and assist you at every step.

Experts in our field

Experts in decontamination & Sterilisation.

Sychem Eye cloud based customer service portal for:

Access to service reports

The Client Console allows customers to view their Quarterly, Biannual / Annual thermocouple test reports faster than those who rely on traditional methods (email/post).

Real-time management

You have access to electronic engineer report sheets and their entire archive. Plus the ability log call-outs “directly” into our Call Management System online.

Equipment detail

You get access to all equipment detail on your machines, making it easier than ever to access and monitor.

Access to statistics

Allowing for statistics to be viewed at any time on several metrics. Run reports the way you want them with our Software Team on hand to assist you.

Our most popular services

PPM

Customisable PPM packages to suit your requirements

We prepare and implement customised plans.

Reduce downtime with regular health checks on your equipment.

Increased life of your decontamination and sterilisation equipment.

Reduce maintenance and breakdown costs significantly.

We can provide you with critical spare kits to keep-on-site.

Breakdown & Emergency

Sychem support when you need it most

24-hour support with our out of hours contact form.

On-site support within 48 hours when required.

Telephone support from Sychem HQ for remote diagnostics.

Keep disruption caused to a minimum.

SychemEye service platform to coordinate breakdown calls.

Validation & Testing

Ensuring your legal, legislative and safety requirements are met

Qualified and experienced engineers.

Minimises the risk of contamination.

UKAS certified test equipment.

Online access to PDF validation reports.

Conducted with strict accordance with all UK regulations.

Testimonials

"Dawn took over the management of our contract earlier this year and very expertly organised the correct support, help and spares. Now everything is working perfectly! A difficult job, successfully accomplished. WELL DONE AND THANK YOU!"

"I’m extremely happy with the works carried out by you and your colleagues at Sychem, and we are grateful for your efforts thus far! I look forward to the works being completed and having our facility back on track."