Emergency Support

Breakdown

When your equipment fails, it is essential to keep downtime to a minimum. With a team of qualified engineers deployed nationwide and our Sychem Eye Service Platform for breakdown call management, you can rely on us for full technical and emergency support. The Service Coordination Team promptly coordinates and logs all call outs so our response is one of the most rapid on the market. You can count on, a qualified engineer will be contacting the site within 1 hour of the emergency being reported.

Our repair and emergency breakdown service is available to contract customers as part of our comprehensive Decontamination Equipment Service package. We also offer breakdown cover with response times customisable to the customer’s specific requirements. We are experienced working with a diverse range of businesses and industry sectors where specific issues need to be logged and addressed fast and effectively to avoid any compromise to the customer's processes or procedures. Our service level is of the highest standard and based on rapidity and effectiveness and we care for returning the equipment to full working order as quickly as possible.

 The Breakdown Service For All Your Emergencies

equipment covered 

   AUTOCLAVES

   WASHER DISINFECTORS

   ENDOSCOPE REPROCESSORS

   DRYING CABINETS

   MATERIAL HANDLING SYSTEMS

   CHEMICAL DOSING SYSTEMS

BREAKDOWN SERVICE BENEFITS 

All calls are handled from our UK based HQ central operation

Complementary SychemEye service platform for breakdown call management and report on calls and job completion

Out of hours Breakdown Call Log to ensure 24 hr/365 days support

One hour telephone support by one of our engineers for remote diagnostic

Tailored service and maintenance packages to suit the need of your facility

Same day (4 hours)/24 hour/ 48 hour on site support service available