Frequently Asked Questions

General FAQs

• Who Is Sychem?
  Sychem is an award-winning UK provider of Disinfection, Sterilisation, and Decontamination solutions with over 40 years of expertise. We support the Infection Control sectors through comprehensive equipment, consumables, and servicing solutions.
• What Sectors Does Sychem Serve?
  We deliver specialist solutions for a wide range of sectors, including Healthcare, Laboratories, Research Facilities, and Pharmaceuticals. Our services also extend to various other industries requiring high standards of hygiene and compliance, including Food & Beverage, Automotive, Aerospace, Electronics Manufacturing, and Optical & Lens Manufacturing, to name a few.
• What Types Of Solutions Does Sychem Offer?
  At Sychem, we offer a complete range of decontamination, sterilisation, and hygiene solutions, including capital equipment, infection control consumables, and tailored servicing packages.
• What Types Of Equipment Does Sychem Supply?
  We provide industry-leading capital equipment such as Autoclaves, Washer-Disinfectors, Isolators, VHP Generators, Wet Showers, Clean Air Systems, and more.
• Does Sychem Provide Servicing & Maintenance?
  Yes. We offer UK-wide tailored servicing, including PPM, validation, testing, and emergency support. Our flexible service plans can be scheduled weekly, quarterly, biannually, or annually.
• Is Sychem UKAS Accredited?
   Yes, Sychem holds UKAS accreditation to ISO/IEC 1705:2017 standards for calibration and testing services. This ensures that we provide reliable, high-quality support in line with the highest standards of compliance and performance.
• What Are Sychem’s Capabilities Beyond Equipment Supply?
  Our expertise spans planning and design, installation, validation, maintenance, requalification, and system upgrades. We also provide bespoke Facility Fit-Outs and compliance-focused solutions.
• Does Sychem Offer Custom Facility Design & Installation?
  Yes. Our Planning & Design Team creates bespoke, data-driven layouts using 3D visualisation and simulation modelling to optimise space and workflow for your facility.
• Does Sychem Support CQV Processes?
  Absolutely. We offer complete CQV (Commissioning, Qualification, and Validation) services for the Pharmaceutical sector, including IQ/OQ protocols, PQ execution, and performance testing to ensure compliance with Pharmaceutical standards.
• Where Is Sychem’s Support Team Based?
  Our nationwide network includes over 35 engineers and specialists stationed across the UK to ensure rapid response and continuous support.
• What Is Included In A Standard Sychem Service Contract?
  A standard service contract typically covers one year and includes maintenance, validation, and emergency support. Contracts are fully customisable to suit your facility’s needs.
• Why Should I Invest In A Service Contract With Sychem?
  A service contract ensures consistent support, discounted emergency call-outs, and ongoing maintenance to prevent costly downtime and extend equipment life.
• How Often Should I Service My Decontamination Equipment?
  Service frequency depends on the type of equipment, its usage, and your sector. Our specialists can help determine the ideal servicing schedule to ensure optimal performance and compliance.
• What Can I Do To Extend The Life Of My Equipment?
  Planned Preventative Maintenance (PPM) is key to maximising equipment lifespan and performance. We also offer refurbishment services to address recurrent issues and improve reliability.
• What Types Of Consumables Does Sychem Provide?
  We supply a wide range of infection control consumables, including specialist chemicals, ATP monitoring kits, protein residue tests, and sector-specific cleaners and detergents.
• How Can I Contact Sychem For A Consultation Or Support?
  You can reach out to our team of experts via our contact page to discuss your requirements, request support, or book a consultation. We’re here to help every step of the way.