Reports into: Technical Service Manager
Key Tasks:
- Attend reactive callouts to breakdowns of Sychem’s portfolio of service assets at customer sites
- Diagnose and repair broken down equipment
- Support to Service & Test team in the event of machines breakdowns during routine service and test
- Commission and Validate autoclaves and washers to prevailing standards or procedures at customers sites, including report generation
- Provide excellent customer service and support in person, by phone and email
- Work as part of a team to support colleagues
- Promote Sychem products and services
- Other duties may be assigned
Essential Qualifications, Key Skills & Experience
- Strong communication skills required for interaction with all levels of the organisation
- Working knowledge of autoclave and washer disinfector service, testing and repair principles and techniques
- Working knowledge of steam, pneumatic, hydraulic and electrical/electronic control systems
- Ability to systematic fault find in both mechanical and electrical systems (electromechanical)
- Ability to read and understand highly technical material
- Ability to interpret and use both Mechanical and Electrical drawings including P&IDs
- Ability to read and interpret Standard Operating Procedures (SOP’S) and quality system requirements
- Ability to effectively present information and respond to questions from leadership, customers, and health authority/regulatory officials
- Highly computer literate with regular use of Outlook, Teams, Excel, Word, and working knowledge of TQ Soft and IP Reports
- Excellent diagnostic skills
- Familiarity with Personal Protective Equipment (PPE)
- Self-reliant, dependable, and calm under pressure
- Diplomatic, with good interpersonal skills
- Ability to multi-task in a calm manner; clear thinker and communicator with good presentation skills
Grading Metrics
Level 1
- Working knowledge of electromechanical diagnostic techniques and skills
- Any of the following
- ENG16 Vacuum Benchtop Sterilisers – Quarterly Testing
- STM4 Transportable vacuum steam sterilizers – Periodic Testing
- WTM1 Washer disinfectors – Periodic Testing
- ENG05 Washer Disinfectors – Periodic Testing
- ENG12 Porous Load Sterilisers – Steam Testing
- STM2 Large porous load sterilizers – Quarterly Testing
Level 2
- Good knowledge electromechanical diagnostic techniques and skills
- Any of the following
- HTM2030 Washer Disinfectors – Periodic Testing
- ENG05 Washer Disinfectors – Periodic Testing
- HTM01-01 Part C Steam sterilization
- HTM01-01 Part D Washer-disinfectors
- ENG06 Porous Load Sterilizers – Annual Testing
- ENG18 Vacuum Benchtop Sterilisers – Annual Testing
- STM3 Large porous load sterilizers – Annual Testing & Revalidation
- WTM1 Washer disinfectors – Periodic Testing
Level 3
- Excellent electromechanical diagnostic techniques and skills
- Both autoclave and washer-disinfector annual qualifications as listed in Level 2
Travel Requirements
- Travel to customer premises typically with 2 hours of home
- Travel over the above including overseas maybe assigned
Value Added/Impact:
- Innovative – To always be seeking to develop and improve our product and service.
- Quality – To always deliver the highest quality product and service.
- Respect – To always respect our employees, customers, suppliers, community and planet.
- Teamwork – To always support and work together to find solutions and reach our goals
- Family – To always understand and encourage the importance of a happy work / life balance for all our employees
