Equipment Breakdown & Emergency Support

What breakdown and emergency support services do we offer?

Should your equipment breakdown or fail, we offer emergency breakdown support to ensure minimal downtime.

If your washing or decontamination equipment breaks down, it is essential to keep downtime to a minimum. At Sychem we have a dedicated team of 30+ Service & Test persons based across the UK, and a fantastic Resource Team based at our head office who pride themselves on efficient response times and promptly actioned call-outs, enabled by our Sychem Eye customer service portal.

Our expert team coordinates and logs all call outs promptly making our response time one of the most efficient on the market.

If a Service and Test Person is required to provide onsite support, we will contact you within one hour of the reported emergency. We also offer an out-of-hours contact form, and assure to provide response times within 24-48 hours.

Additionally, we have a specialist medical equipment repair service for contracted customers as part of our PPM packages. Our critical spares kits are custom made for your machine, and work to reduce downtime if your equipment should fail.

Our emergency breakdown support packages are available to all customers, contract or not.

We identify and hold stock of routinely used parts and consumables for each piece of equipment supplied to our customers. Whether valves, solenoids, seals, filters, pumps, steam traps, machine detergent, or printer paper, we have the answer. Holding stock of these items enables them to be readily available and delivered to the site overnight or the same day, reducing the downtime of the equipment and department.

Each of our engineers are equipped with a service kit stocked with routinely used parts in case of breakdown calls. All of the parts in this kit are manufacturer guaranteed, and our inventory of spare parts is extensive, fitting most makes of autoclaves, washer disinfectors and other decontamination equipment.

What are the advantages of incorporating Breakdown and Emergency Support into your facility?

SychemEye

Our cloud-based asset management portal simplifying the monitoring of washing, disinfection, sterilisation, and decontamination equipment.

Support when you need it most

Our out of hours contact form ensures 24-hour support. Providing peace of mind that we’re there when you need us most.

Reduced downtime

Our breakdown and emergency support service on your equipment ensures any potential downtime is kept to a minimum.

Telephone support

1-hour telephone support for remote diagnostics and support following your initial call.

On-site support

24-48 hour on-site support services are available when required.

Downloads

Sychem Service Brochure 2023

Download

breakdown emergency support decontamination equipment

What do our customers think of us?

"Dawn took over the management of our servicing contract earlier this year, and very expertly organised the correct support, help, and spares. Now everything is working perfectly! A difficult job successfully accomplished. Well done, and thanks."

- Sychem Client

"Sychem always demonstrates professionalism and integrity when visiting client sites. With the ability to service other OEM equipment, this demonstrates a real value add to our clients and in a market where this is often hard to achieve."

- Sychem Client

"The attention to detail from your team has certainly made this whole process less stressful. I want to thank all the team at Sychem, and I look forward to having our new equipment successfully installed. "

- Sychem Client