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By Nicole - 16th April, 2024 | Posted in Healthcare, Biomedical, Laboratory
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Our Washer and Autoclave Servicing Specialists

Here at Sychem, we understand the importance of ensuring your equipment continues to operate at its highest possible potential with minimal downtime. That’s why we have a fully equipped team of servicing specialists on hand to support you with your washer and autoclave servicing needs.

autoclave servicing

Dedicated Office-Based Resource Coordinators

Our office-based team of Resource Coordinators ensure we respond to all breakdowns within 24 hours and aim to have an engineer on-site within 48-72 hours. 

Upon your initial call, you will be connected with your dedicated Resource Coordinator who will determine the right course of action for your query. Whether you require technical support, spare parts replacement or a visit from a member of our team of highly skilled engineers, they will direct you to the right support.

If you are not currently in contract with us, rest assured that our Resource Coordinators will still be on hand to support you and can also help arrange a contract should you need our services.

Specialist Technical Support Desk

If technical support is what you require then our dedicated support desk will provide up to an hour of technical over-the-phone troubleshooting for remote diagnostics and support following your initial call. From this, we can identify if this is a problem that can be resolved remotely or whether you will need a visit from one of our specialist engineers.

On-Site Engineer Support

Should your request require an on-site engineer visit then we have a team of more than 35 experienced engineers who are well-versed in all the major brands of sterilisers and washers on hand to support you.

Our engineers encompass an extensive range of knowledge and expertise which allow them to cater to any requests related to these machines. Whether it’s a minor repair or a major overhaul, we will ensure we have your equipment back up and running in the shortest time possible.

Sychem servicing

Our Complete Washer and Autoclave Equipment Services

Being the UK leading provider of equipment services, trust in our team of equipment specialists to support your facility with our comprehensive range of fully customisable servicing solutions.

We provide servicing for Steelco washers and autoclaves, and all other well-recognised brands of disinfection, sterilisation and decontamination equipment.

Planned Preventative Maintenance

Our planned preventative maintenance (PPM) contracts are fully customisable to your needs. Whether you require weekly, quarterly, bi-annual or annual testing, we have the perfect solution for you.

Equipment Validation and Testing

We provide the necessary equipment checks and tests required to ensure your equipment continues operating at the recognised industry standards. Available independently or included in our fully customisable PPM packages.

Breakdown, Emergency Support and Repairs

Our emergency breakdown washer and autoclave repair services ensure you are always supported. No matter your needs, our team will provide the most suitable solution for you.

Breakdown support Breakdown and Emergency Support

Spare Parts Replacement

For spare parts replacement, our expert Technical Operations and Parts Advisor will assist you in identifying the required part to fix your machine and will then locate a suitable source to obtain it.

It doesn’t matter if your machine is ten years old or even discontinued, our team will find the most cost-effective solution to get your machine up and running again.

Engineer and Operator Training

Educating engineers and operators on the safe, accurate and reliable operation of decontamination equipment and systems, our Engineer Training Academy is the ideal space to come and learn from our team of experts.

Based at our Hampshire HQ, our specialist training centre offers specially tailored washer and autoclave training packages customised to your needs.

Other Equipment Servicing Support

We cover all servicing needs, whether you require anything from a full report regarding your equipment or a critical spare kit quotation, we are here for you.

washer and autoclave servicing support

Fully Customisable Washer and Autoclave Servicing Contracts

Contact us today to request a quote from one of our servicing specialists to discover how we can support you with our industry-leading disinfection, sterilisation and decontamination equipment servicing solutions.


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