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Breakdown & Emergency Support

We offer Emergency equipment breakdown support if your washing, sterilisation, or decontamination machinery fails. Our Service Coordinators and Engineers team ensures that any issues are sorted quickly and efficiently.

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What are the advantages of breakdown and emergency support ?

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Our cloud-based asset management portal simplifying the monitoring of washing, disinfection, sterilisation, and decontamination equipment.

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Support when you need it most

Our out of hours contact form ensures 24-hour support. Providing peace of mind that we’re there when you need us most.

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Reduced downtime

Our breakdown and emergency support service on your equipment ensures any potential downtime is kept to a minimum.

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Telephone support

1-hour telephone support for remote diagnostics and support following your initial call.

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On-site support

24 hour/48-hour on-site support services are available when required.

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Sychem EYE logo

Our Cloud-Based Asset Management Portal

SYCHEMEYE is our cutting-edge asset management system, designed to simplify the tracking and monitoring of your washing, disinfection, sterilisation, and decontamination equipment.

  • Access to service & validation reports
  • Real-time management
  • Access to statistics
  • Pre-configured reports
  • Troubleshoot underperforming assets
  • Remote access via the cloud
  • Live machine data
  • All data is continuously backed up, protected, and secured


Sychem Service Brochure download

Sychem Services Brochure

Sychem Service Sychem Eye Brochure download

Sychem Eye Brochure


What do our customers think of us?

5 stars

"Dawn took over the management of our servicing contract earlier this year, and very expertly organised the correct support, help, and spares. Now everything is working perfectly! A difficult job successfully accomplished. Well done, and thanks."

- Sychem Client

"Sychem always demonstrates professionalism and integrity when visiting client sites. With the ability to service other OEM equipment, this demonstrates a real value add to our clients and in a market where this is often hard to achieve."

- Sychem Client

"The attention to detail from your team has certainly made this whole process less stressful. I want to thank all the team at Sychem, and I look forward to having our new equipment successfully installed. "

- Sychem Client
9th March, 2021

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