Equipment Breakdown & Emergency Support

Equipment Breakdown and Emergency Support

Support services for your washing, disinfection, sterilisation and decontamination equipment.

With a team of over 35 highly skilled service and test personnel stationed throughout the UK, we provide breakdown and emergency support for an extensive selection of washing, disinfection, sterilisation and decontamination equipment.

Supported by a fantastic team of office-based Resource Coordinators, we ensure that we will respond to all breakdowns within 24 hours and aim to have an engineer on-site within 48-72 hours.

Our out-of-hours contact form allows you to notify us of breakdowns at any time outside of our standard business hours.

We identify and hold stock of routinely used parts and consumables for each piece of equipment supplied to our customers. Whether valves, solenoids, seals, filters, pumps, steam traps, machine detergent, or printer paper, we have the answer. Holding stock of these items enables them to be readily available and delivered to the site overnight or the same day, reducing the downtime of the equipment and department.

Each of our specialist engineers is equipped with a service kit stocked with routinely used parts in case of breakdown calls. All of the parts in this kit are manufacturer-guaranteed, and our inventory of spare parts is extensive, fitting most makes of autoclaves, washer disinfectors and other decontamination equipment.

Our emergency breakdown support packages are available to all customers, contract or not.

Emergency Breakdown and Support

Providing peace of mind that we’re there when you need us most.

Reduced Downtime

Our breakdown and emergency support services ensure any downtime on your equipment is always kept to a minimum.

Telephone Support

Up to an hour of technical over-the-phone troubleshooting for remote diagnostics and support following your initial call.

On-Site Support

With access to our out-of-hours support form, we will ensure we have an engineer on-site within 48-72 hours.

Emergency Breakdown Assistance Available 24/7

If you are experiencing an equipment emergency, don’t hesitate to call us immediately. Our dedicated team is ready to help you around the clock.

Call Now: 0238 001 3531

Get Immediate Help

Please note that this system is only available outside Sychem’s regular office hours – please get in touch with 0845 644 6824 in all other cases.

Downloads

Sychem Service Brochure 2024

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breakdown emergency support decontamination equipment

What do our customers think of us?

"Dawn took over the management of our servicing contract earlier this year, and very expertly organised the correct support, help, and spares. Now everything is working perfectly! A difficult job successfully accomplished. Well done, and thanks."

- Sychem Client

"Sychem always demonstrates professionalism and integrity when visiting client sites. With the ability to service other OEM equipment, this demonstrates a real value add to our clients and in a market where this is often hard to achieve."

- Sychem Client

"The attention to detail from your team has certainly made this whole process less stressful. I want to thank all the team at Sychem, and I look forward to having our new equipment successfully installed. "

- Sychem Client